FAQ

1.What formats of design files can you receive and process ?

Answer
We can process all files transferred by our clients, but we work best with files in STEP , IGS and DWG.

2. Do you have an effective means to reduce the travel time of clients during the mold design phase ?

Answer
In order to accelerate the process all while providing a good participation of our clients during the mold development phase, we use the conference call( Webex videoconference )service.

3.What competitive advantages do you offer your clients compared to your competitors ?

Answer
Our primary distinction is client approach. When the client comes to us with his project, we do not try to sell him a product, but rather we try to get a clear understand of what his real needs are. If there is an issue of our client requires contribution from an outside consultant, we won't hesitate to bring one in. The client's project is the focus of our concerns and we can rely on a network of partners - including the client - to ensure the best possible results of the project. We are always trying to end up with success stories.

4.Do you have a technical team to support the startup of mold production ?

Answer
Our project managers are always there at our clients' to assist with production startup. As needed, they can count on our team of experts, within and outside the company, to get the best possible results from the molding process.

5.Who pay the cost of modification?

Answer
The small changes are free. But for the great changes, if it is our fault, we pay; customers2? fault, they pay; both fault, both pay.

6.Do you make spare part for customer?

Answer
Yes, we do. If customer request.

7.What kind of steel do you use to make mold?

Answer
We can use all types of steel appointed by customer. Usually we use Swiss Assab, German Edel, Japan Daibo etc

8.Where do you buy the steel and mold base?

Answer
Usually we buy the steel for Ming-lee Company and Long-kee Company.

9.What kind of hot-runner do you use?

Answer
Usually we use Mold-master, Incoe,Yudo, Hasco and D.M.E

10.Could you tell us your main customers?

Answer
Most of our customers are oversea companies, including some famous brands such as Philips, BHC, Honeywell, GP, Vector etc.